Terms and Conditions

Please read these terms and conditions carefully before using or requesting the Services made available to you via Buzzit Bristol Ltd t/a Buzz application(s) / website(s) as they include important information about the services, your rights and other important information.

• These terms apply to Buzzit Bristol Ltd t/a Buzz mobile applications, websites and Buzz and Safekab in Bristol and the United Kingdom.
• All reference to Buzz also means Buzzit Bristol Ltd.
• The app(s)/website(s) services enable you to request services from Buzz (“Buzz and Safekab provided services”) and from third party providers (“third party services”). Both Buzz provided services and third-party Services are provided or made available as Buzz products.
• Buzz and Safekab provides the provision of connecting the customer directly with the driver ( third Party service provider) who has agreed to carry out the journey.
• Buzz acts as an agent to enable you to request and receive those services.
• The contract for the provision of travel is between the passenger and licensed driver
• These terms cover your use of Buzz services.
• In order to provide Buzz travel services, Buzzit Bristol Ltd accepts bookings via the Buzz Safekab app as a private hire vehicle operator (under the relevant Private Hire vehicle operating licence) for the purposes of private hire legislation and regulation in the UK.

We keep these Terms updated and we amend them from time to time. Please remember to check these terms before you use the app(s)/website(s) services, as the latest set of terms will apply in each case

ABOUT US
We are Buzzit Bristol Ltd, a private limited liability company established in England and Wales, registered under the company number 12843783 and having offices at 71 High Street, Westbury on Trym, Bristol BS9 3ED.

DEFINITIONS
“App(s)/website(s) services” means the services provided to you by Buzz, consisting of: (a) access to and use of Buzz’s and Safekabs mobile app(s) and/or website(s) which enable you to request and receive Buzz provided services via its third party service providers; and/or (b) payment collection and payment processing services (including issuing invoices and receipts on behalf of third party providers) allowing us
to charge you and to pay charges into the bank account of Buzzit Bristol Ltd or third party providers, as the case may be, and Buzz may engage affiliates or third parties to provide these payment collection and payment processing services on its behalf.

“Booking” means a booking of Buzz services.

“Legislation” means the acts and any regulations made pursuant to the acts, including any related local government regulations pertaining to the operation of PHVs.

“PHV” means private hire vehicle.

“Third party providers” are independent self- employed drivers who have been registered by Buzz to receive available Journeys.
“Buzz” means Buzzit Bristol Ltd, or any of its subsidiaries or affiliates (“we” or “us”).
“Buzz” shall mean Buzzit Bristol Ltd, a private limited liability company incorporated and registered in England and Wales with company number 12843783, with offices at 71 High Street, Westbury on Trym, Bristol BS9 3ED.
“Buzz travel service” means the provision of the passenger Journey which is the subject of a booking accepted by Buzz as set out in these terms.

TERMS
These terms & conditions apply whether a contract has been made via our App, verbally or in writing. The hirer is responsible for the actions and decisions of all passengers on board including and additional costs incurred in performing the contract whether or not they actually travel with the party.

Journey charges – All app displayed charges are based on Journey details input by the customer and are based on pick-up to final destination, any additional “via’s or variations” will be charged at a per via mileage, proportion of or mileage variation as
calculated, all of which have to be input at time of booking. Any other variations or changes en-route, additional waiting time will be charged accordingly by the driver.

Use of vehicle – The hirer cannot assume the use of the vehicle between outward & return journeys, nor that will it remain at the destination for the Hirer’s use unless this has been agreed with the company. The company reserves the right to levy additional
charges for additional mileage or time to that agreed. The charges will be pro rata & in accordance with booking confirmation.

Seating capacity – The maximum numbers allowed in the vehicle is indicated on the vehicle. No standing Passengers allowed. Drivers will not carry any extra passenger over the seating capacity.

Luggage – Please select correct vehicle for correct amount and type / size of Luggage as specified on Vehicle type and Luggage capacity.
Parking, Congestion and Toll Charges – All parking charges, drop off Fees or Congestion Charges incurred on collection, drop off charges at any major UK Airport or any applicable Congestion Charges or Tolls are charged at cost, in addition to the fare.
Please visit the relevant Airport or City Website for full details on costs.

Additional Passengers – Any additional pick up or drop off will be charged at £5 per event unless they are part of the original booking.

Animals – Will not be carried unless prior arrangements have been made. The only exception is guide dogs but please state whilst booking that you will have a guide dog travelling.

Car seats – Drivers should comply with applicable laws when passengers are travelling with infants and small children. Where use of a car seat is required by law, it is the Passengers responsibility to provide and fit a suitable car seat, unless our terms, or other policies say
otherwise. Children aged 12 and under should travel in the back seat.

When picking up Passengers travelling with small children, drivers can give them extra time to properly install a car seat before driving off. If a Passenger doesn’t have the appropriate car seat, if a driver is not comfortable with a Passenger installing one in their car, if a child
does not appear to be within the height and weight safety requirements for the car seat, or if a driver otherwise feels that the child cannot be safely transported in the seat, the driver can cancel the journey.

Payment – The cost of journey as informed will be charged to the customers payment
card at time of booking and payment taken at end of Journey, any additional charges
will be added to and taken at that time.

Cancellation by Hirer – The Hirer can cancel the vehicle prior to arrival or within a period of 3 minutes from initial booking, a cancellation charge of £6.00 will be levied.

Cancellation by the Company – In the event of an emergency or an action by the hirer to vary the agreed conditions, the company may return all monies paid and without further liability cancel the contract.

Waiting time will be charged as follows:

The first 5 minutes from notification of the vehicles arrival is free, thereafter waiting time will be charged at £1.00 per minute at the discretion of the driver. For airport arrivals the first hour is free , however the driver reserves the discretionary right to charge waiting time at £1.00 per minute plus parking. We would ask where possible if you could contact your driver if you are aware of any delay.

After 5 minutes the driver also has the right to cancel the journey, and the passenger will be charged for the waiting time to that point and mileage travelled to pick up point.

Change of Vehicle – The company may provide a larger vehicle than the size hired at no additional charge.

Vehicle tracking – You will be able to track your vehicles progress and will be notified when your vehicle arrives at your pickup point dependant on network signal.

Route – The route used, unless the hirer has advised of a particular route or places to be passed en-route, will be at the discretion of the company and/or the driver. The vehicle will be dispatched at time of booking and can be tracked by the customer via our app. It is the responsibility of the hirer to account for all passengers throughout and the company will not accept liability for any losses incurred by the passengers who fail to follow instructions given by the hirer.

Breakdown or delay – The company suggests journey times based on shortest direct route in good faith but does not guarantee the completion of a journey at a specific time and will NOT be liable for inconvenience or loss caused by breakdown or delay.

Property – All vehicles hired are subject to restrictions on carry luggage for statutory safety reasons & the driver shall be the sole judge as to whether & to what extent passengers’ property is carried. The company will not accept liability for any damage or loss of any property, which belongs to any passengers and is left on a vehicle. Any articles of found property recovered from a vehicle will be taken to the nearest police station and it will be down to the hirer to retrieve property or charged at a minimum of £10 dependent on distance if returned directly to the passenger.

Insurance – All hirers and individual passengers are recommended to obtain Insurance for those items where, save for negligence, the company’s liability is limited ( such as delay or luggage ).

Conduct of Passengers – The driver is responsible for the safety of the Vehicle. Any Passengers whose conduct is in breach of statutory regulations will be removed on the driver’s authority. The Hirer will be responsible for all damages or soiling caused to vehicle by Passengers during the hiring. A soiling charge of £90 can be levied.

Complaints – Must be made within 7 days of the date of hire by email to support@buzzit.uk.

No compensation will be paid out from our company for any reason.

Alcohol – Under no circumstances may open alcoholic drinks be carried in or
consumed upon the vehicle.

Smoking – All Taxis are non-smoking; this includes all vapes / use of vaping products.

Surcharges – The company reserve the right to pass on to the hirer any increase in cost
of fuel or any other increased cost resulting from government action. We reserve the
right to charge a valeting charge for any soiling in our vehicles or damages made by the
hirer. Current cleaning costs are clearly displayed on all vehicles.

Safewalk Service

The Safewalk service is free for users of the Buzz and Safekab mobile application. To use the Safewalk service You must download the free Buzz mobile application.

This service is provided subject to the following terms and conditions – by downloading the Buzz and Safekab mobile application You are deemed to have accepted them. By using the Safewalk services, which are part of Buzz and Safekab mobile application, you are deemed to have accepted all these terms and conditions.

Use of Safewalk Service.

If you use the Buzz app to track a journey, you agree to these terms as the exclusive basis which governs the provision of that service.

You can plot your destination and share the walk with a contact from your phone. That contact can follow your walk to your destination.

If you feel threatened in any way whilst on that walk, you can use the SOS button to alert others around you and your contact.

Journey Tracking.

Buzz will not be responsible for any issues, harm or inconvenience made to you whilst using this feature.

You hereby warrant to us that you are legally able to use Safewalk services.

Your details and data relating to your Journey tracking will be recorded by us, but Your personal data shall not, subject to the provisions of our privacy policy, be disclosed to third parties or used for any purpose unrelated to the provision of the services pursuant hereto.

Terms and conditions – Are publicly displayed on our website English Law – Orders are only accepted in that the law of England shall apply to the contract arising from such an order, and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be bought by either party in relation to such contract except in court of competent jurisdiction in England

General:

A request for a booking constitutes an offer by you to purchase travel services in accordance with these terms. This booking request will be handled by the Buzz operating system (including pick up and drop off points). Your offer shall only be accepted when Buzz issues confirmation of the relevant requested journey via a push notification or via the Buzz app , at which point and on which date and time a contract for Buzz services to which the booking relates shall come into existence (“contract“). There is no obligation on us to accept
a booking and it may be declined for any reason. If a driver becomes unavailable after we have provided you with confirmation of the contract, we will endeavour to find you another driver for your booking. Where an alternative driver cannot be found, we reserve the right
to terminate the contract without compensation to you.

You will be contracting with Buzzit Bristol Ltd which has accepted the booking via the Buzz app as a relevant licenced private hire operator.

Buzzit Bristol Ltd t/a Buzz will communicate with customers via the app to advise of any delays in service that may occur via the app Service.

We will only commit to realistic arrival times based on traffic conditions and position of tthe fleet at the time of booking.

All bookings taken by Buzz are on behalf of subcontracted self-employed drivers that have accepted and agreed to complete your said journey. No responsibility can be taken by Buzz for any failure whatsoever by the driver to complete your journey.

Unless otherwise agreed, all charges are due immediately upon a request being placed and payment will be facilitated by Buzz using the preferred payment method associated with your account. If your primary payment method is not able to be charged, Buzz may use a
secondary payment method if available. If your payment method(s) are unavailable, we reserve the right to continue to try to take payment.

Charges are inclusive of applicable taxes including VAT unless specifically stated otherwise.

To use the app(s)/website(s) services in the United Kingdom, you must register in Buzz’s mobile applications and/or websites and set up an account and you must be eighteen (18) or older. To use the app(s)/website(s) services in the United Kingdom you must be eighteen (18) or over. The terms governing specific Buzz provided services or third-party services may impose different age requirements.

You must provide us with certain personal information to register and set up your account, including your phone number and email address. To use the app(s)/website(s) services, app provided services or certain third-party services, you may need to provide at least one valid payment method (that is, a credit card, debit card or any other accepted payment method). You may need to provide additional information and documents before using certain Buzz provided services or third- party services, such as your address.

You are under no obligation to log in to, or use, Buzz’s mobile applications and/or websites. If you choose to stop using Buzz’s mobile applications and/or websites, you may do so without giving us any notice. You further agree that third party providers are under no obligation to log in to, or use, Buzz’s mobile applications and/or websites.

Buzzit Bristol Ltd, Safekab and its affiliates, directors, officers, employees, workers, agents and/or subcontractors are not liable under or in relation to these Terms including, but not limited to, liability in contract, tort (including negligence, misrepresentation), breach of statutory duty, restitution or otherwise for any of the following arising out of or in connection with the use of the app(s)/website(s) services: (i) loss of profits; (ii) loss of sales or business; (iii) loss of agreements or contracts; (iv) loss of anticipated savings; (v) loss of use or corruption of software, data or information; (vi) loss of or damage to goodwill and (vii) indirect or consequential loss.

Our total liability to you, arising out of these terms or their subject matter, or in connection with the provision to you of the app(s)/website(s), in contract, tort (including negligence, misrepresentation), breach of statutory duty, restitution or otherwise, shall not exceed five hundred pounds sterling (£500).

Buzz Bristol Ltd, and its affiliate entities, are not liable for business losses. app(s)/website(s) services are provided only for private use. If you use app(s)/website(s) services for any commercial or business purpose Buzz will have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption, or loss of business opportunity (whether or not such loss could be reasonably expected to flow from our negligence or breach of these Terms).

You are liable for any damage suffered by us as a result of your violation of these terms, your misuse of the app(s)/website(s) services or your violation of any laws or third-party rights. You are liable for all activities conducted through your account.

In order to have access to the app(s)/websites(s) services, you agree to indemnify, defend (at our option) and hold us and our respective officers, directors, and employees harmless from and against all claims, liabilities, expenses, damages, penalties, fines, social security contributions and taxes arising out of or related to a breach of these terms, breach of applicable law or third party claims directly or indirectly related to your use of the third party services and the Buzz provided services generally.

Limitation of Liability

Nothing in these terms limits or excludes any liability which cannot legally be limited or excluded, including liability for death or personal injury caused by negligence and liability for fraud or fraudulent misrepresentation or alters your rights as a consumer that cannot be excluded under applicable law. Damages or losses arising from any transaction between you and a third-party provider. The availability and accuracy of the content, products or services of the third-party provider; or delay or failure in performance resulting from causes beyond our reasonable control.